onsite
Technical Service Specialist - axalta
Software Engineer
Seeking a Technical Service Specialist to provide expert support and troubleshooting for technical products. This role involves customer interaction and ensuring client satisfaction through effective problem-solving.
About the role
Key Responsibilities
- Provide technical assistance and support to customers regarding product usage and troubleshooting.
- Analyze technical issues and develop effective solutions to resolve customer problems.
- Maintain a high level of product knowledge to accurately address customer inquiries.
- Document customer interactions, issues, and resolutions for future reference.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
Requirements
- Proven experience in a technical support or customer service role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to understand and explain technical concepts clearly.
- Proficiency in using support tools and systems.