onsite
Technical Service Specialist - abbott
Software Engineer
Seeking a Technical Service Specialist to provide expert technical support and troubleshooting for medical devices. This role involves on-site service and ensuring customer satisfaction with our advanced healthcare solutions.
About the role
Key Responsibilities
- Provide on-site and remote technical support for medical devices.
- Diagnose and resolve complex technical issues, ensuring minimal downtime for clients.
- Perform installations, maintenance, and repairs of medical equipment.
- Educate customers on product usage and best practices.
- Maintain accurate service records and documentation.
- Collaborate with engineering and product teams to improve product performance.
Requirements
- Proven experience in technical support or field service roles, preferably in the medical device industry.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Ability to read and interpret technical manuals and schematics.
- Proficiency in documenting service activities and technical findings.
Skills
technical supporttroubleshootingcustomer servicefield servicemedical devicestechnical documentation