onsite
Technical Service Manager - getzhealthcare
Software Engineer
Seeking a Technical Service Manager to oversee technical support and service operations. This role requires strong troubleshooting, IT operations, and team leadership skills to ensure excellent customer service.
About the role
Key Responsibilities
- Manage and lead the technical service team to ensure efficient and effective support.
- Oversee the day-to-day operations of the technical service department.
- Develop and implement strategies to improve service delivery and customer satisfaction.
- Troubleshoot complex technical issues and provide timely resolutions.
- Collaborate with other departments to ensure seamless service integration.
- Monitor performance metrics and report on service effectiveness.
Requirements
- Proven experience in a Technical Service Manager or similar leadership role.
- Strong understanding of IT operations and technical support best practices.
- Excellent troubleshooting and problem-solving abilities.
- Demonstrated ability to lead and motivate a team.
- Exceptional customer service and communication skills.
Skills
software developmentsystem designproblem solving