VEKA plc
Hybrid
published till: 2026-08-09
The role
At VEKA, we believe in building lasting partnerships through expertise, collaboration and a commitment to doing the right thing for our customers.
As a Technical Service Engineer covering Scotland, you'll play a vital role in supporting fabricators to improve manufacturing performance, product quality and operational efficiency.
Working closely with customers and colleagues across our sales, technical and product teams, you'll provide expert guidance, deliver practical solutions and help drive continuous improvement.
From new customer set-ups and tooling audits to training and technical support, you'll take ownership of projects that make a real difference.
If you enjoy combining technical expertise with outstanding customer service, this could be the perfect opportunity for you.
What you'll do
- Review manufacturing methods and machinery capabilities for new and existing customers, providing advice on best practices.
- Lead tooling audits for potential new customers, offering guidance on specific setup costs.
- Oversee new customer setups, ensuring they are delivered within agreed costs and timelines.
- Collaborate with the sales team and customers to develop and implement improvement plans.
- Deliver product training to internal and external stakeholders.
- Conduct customer site audits to assess requirements and agree on actions.
- Investigate quality concerns raised by customers and relay necessary details to the Customer Service department within agreed timescales.
- Fully utilise the CRM system to ensure proactive planning and maintain high-quality, accurate data.
- Work with Product and Technical teams to support the development of new products.
- Manufacture and supply product samples as needed.
- Plan and facilitate all aspects of tooling delivery and installation for customers.
- Maintain up-to-date knowledge of industry products and manufacturing methods, sharing insights with the relevant teams.
What you'll need
- A proven track record in window/door manufacturing and installation, with a solid understanding of related disciplines and techniques.
- A technical mindset and excellent problem-solving skills.
- Experience engaging with customers in high-pressure environments.
- A proactive, self-starter attitude.
- Strong time management and organisational skills.
- A customer-focused approach.
- Willingness to travel.
What you'll get
- Healthcare cash plan
- Pension (6% employer contribution)
- Annual profit share
- Company vehicle
- Employee assistance programme
- Life assurance (4x salary)
What we do