remote
Technical Service Engineer - duboischemicals
Software Engineer
Seeking a Technical Service Engineer to provide remote technical support and troubleshooting for clients in Sweden. This role requires strong problem-solving skills and excellent communication to ensure customer satisfaction.
About the role
Key Responsibilities
- Provide remote technical support and assistance to customers.
- Troubleshoot and resolve technical issues efficiently.
- Maintain detailed records of customer interactions and resolutions.
- Collaborate with internal teams to address complex technical challenges.
- Ensure high levels of customer satisfaction through effective problem-solving.
- Offer product expertise and guidance to users.
Requirements
- Proven experience in a technical support or service engineering role.
- Strong understanding of technical troubleshooting methodologies.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in documenting technical issues and solutions.
Skills
technical supportcustomer servicetroubleshootingproblem solvingproduct knowledgecommunication