Technical Screening Team Lead - toptal

Job Summary

As a Technical Screening Team Lead, you will be a valuable member of the Toptal Talent Screening team, managing the Screening teams. In addition to managing Screeners, you will plan and execute new screening initiatives, analyze teams and screeners metrics, and work with multiple internal teams within Toptal, as well as with other Screening Team Leads in order to implement new requirements that will help us better evaluate Toptal talent.

You will be responsible for the performance of screening steps, which includes monitoring performance of current paths, maintaining and updating the screening exercises, supporting the setting up of new specializations, supporting the screening capacity planning, hiring and coaching Screeners, and overall quality of talent entering the platform in the Business verticals. In addition, you will maintain clear documentation of all screening team policies, processes, and content, in compliance with cross-vertical standards. We’re looking for a person with outstanding management, communication, organization, and analytical skills.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Leading and managing Screening teams to achieve performance metrics and quality targets.
• Minimizing team turnover and maximizing team member satisfaction.
• Optimizing team structure to support changes in supply, growth strategy, and capacity planning.
• Managing internal team projects.
• Planning, creating, and releasing new team initiatives and process updates.
• Working with vertical subject matter experts to optimize tasks and screening step content.
• Supporting Vertical Lead in vertical initiatives.
• Supporting the Manager of Business Screening and QA Manager in establishing a customer-centric approach for screening and ensuring compliance to the new standards.
• Serving as an escalation point for talent disputes while also monitoring, investigating, and remedying issues as they arise.
• Leading the build-out of new talent specializations, including hiring the screeners needed to support them.
• Creating, managing, maintaining documentation that supports screening process and procedures while complying with cross-vertical standards.
• Providing guidance and feedback to analytics teams to improve reporting across technical screening.
• Monitoring talent screening passing rates, activation speed, and other key metrics.
• Supporting the QA team in evaluating screener performance during interviews and other interactions with talent.