Technical Relationship Manager - IGEL Technology

• Develop and maintain strong, long-term strategic relationships with enterprise customers.
• Act as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.
• Provide technical knowledge transfer and continuous enablement on IGEL technologies.
• Manage and escalate complex support issues through to resolution.
• Serve as a liaison between customer and IGEL Product Management for feature requests.
• Guide and validate customer projects, upgrades, and implementation strategies.
• Create and maintain detailed customer account plans, including infrastructure documentation, project timelines, and strategic roadmaps.
• Understand customer environments and provide recommendations to enhance performance, stability, and efficiency.
• Identify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.
• Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence.
• At least 5 years of experience directly supporting enterprise customers in a technical relationship, consulting, or systems integration role.
• Solid background in virtualization technologies (e.g, Citrix, Omnissa, Microsoft AVD).
• Hands-on experience with desktop and application virtualization platforms (Citrix Virtual Apps and Desktops, Microsoft RDS).
• Strong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).
• Minimum 2 years of hands-on experience managing IGEL solutions in a production environment.
• Familiarity with directory services such as LDAP and Active Directory.
• Competence in troubleshooting across Windows and Linux environments.
• Experience with scripting languages (e.g. PowerShell, Bash, Python) is a plus.
• Understanding of database systems such as MSSQL, MySQL, Oracle is advantageous.
• Industry-recognized certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are highly valued.
• Working knowledge of ITIL frameworks and agile methodologies like Scrum or Kanban.
• Experience using project management tools such as Jira, Confluence, or equivalent.
• Demonstrated success in planning, managing, or contributing to technical project delivery.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational and time management abilities; comfortable working independently.
• High degree of initiative and adaptability in a fast-paced environment.
• Team-oriented mindset with a proactive attitude and customer-centric approach.

Originally posted on Himalayas