remote
Technical Relationship Manager - controlup
Software Engineer
Seeking a Technical Relationship Manager for EMEA to drive Digital Employee Experience (DEX) solutions. Focus on IT operations, endpoint management, and leveraging real-time data for autonomous operations.
About the role
Key Responsibilities
- Manage and nurture technical relationships with clients in the EMEA region.
- Understand client needs related to Digital Employee Experience (DEX) and IT operations.
- Promote the adoption and effective use of ControlUp's platform for Autonomous Endpoint Management (AEM).
- Translate real-time signals into intelligent actions for automated remediation.
- Bridge the gap between deep visibility and automated IT operations.
- Ensure seamless technology operations for clients, reducing IT headaches and employee frustration.
Requirements
- Proven experience in technical relationship management or a similar client-facing technical role.
- Strong understanding of IT operations, endpoint management, and Digital Employee Experience (DEX).
- Familiarity with real-time data analysis and automated remediation concepts.
- Excellent communication and interpersonal skills to manage client expectations.
- Ability to articulate technical solutions and their business value.
Skills
it operationsendpoint managementautomated remediationtechnical support