remote
Technical Relationship Manager, Americas - controlup
Software Engineer
Technical Relationship Manager for the Americas, focusing on Digital Employee Experience (DEX) and IT operations. Leverage AI and real-time data to ensure seamless technology for employees.
About the role
Key Responsibilities
- Manage and nurture relationships with key technical stakeholders in the Americas.
- Act as a primary technical point of contact for clients, understanding their Digital Employee Experience (DEX) needs.
- Collaborate with engineering and product teams to translate client feedback into actionable improvements.
- Drive adoption and success of ControlUp's platform for Autonomous Endpoint Management (AEM).
- Proactively identify and address technical challenges to ensure a seamless user experience.
- Monitor real-time signals and contribute to automated remediation strategies.
Requirements
- Proven experience in a technical relationship management or similar client-facing role.
- Strong understanding of IT operations, endpoint management, and Digital Employee Experience (DEX) concepts.
- Familiarity with real-time data analysis and automated remediation principles.
- Excellent communication and interpersonal skills, with the ability to engage technical audiences.
- Experience working with AI-driven IT solutions is a plus.
Skills
it operationsendpoint managementautomated remediationtechnical support