Technical Project Specialist, Help Content & VOC - Vinted

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As a Technical Project Specialist, you will be responsible for the technical activation and maintenance of Help Center content. This includes uploading and publishing content through the content management system (CMS), configuring and adjusting settings, as well as keeping documentation about content up-to-date. You will also conduct quality assurance checks on uploaded content to ensure consistency, accuracy, functionality, and compliance with established Help Center standards.

Additionally, you will play a vital role in overseeing project execution from planning through delivery. This includes defining clear timelines, proactively identifying risks, identifying and coordinating with relevant stakeholders as well as  monitoring progress and changes that may impact delivery. You will be expected to provide timely and transparent communication on project status, ensure alignment across the unit, and help drive projects forward to successful and on-time completion.

This role requires close collaboration with both internal teams and external key stakeholders, including Product, Localization, Project Management and other cross-functional teams. You will help ensure smooth coordination, clear communication, and strong alignment between stakeholders so that Help Center content and internal initiatives are delivered with accuracy, consistency, and impact.

In this position, you’ll

Coordination & process improvements