Technical Project Manager- UK - gainsight

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.

More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.

About This Role:

We’re looking for a full-time Technical Project Manager to join our Professional Services team, reporting to the SEM Manager. This role is a Hybrid role based in the UK.

In this role, you’ll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Customer Success, Product, and Engineering.

The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation.

What You'll Do

• Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes.
• Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives.
• Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.
• Track project scope and, when necessary, estimate and execute change orders in partnership with the customer.
• Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed.
• Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.
• Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer.
• Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.

This is not a complete list of

responsibilities

, and the scope of

the role

may evolve with the needs of the team and business.

What We're Looking For