TECHNICAL PROJECT MANAGER - tillster

PROJECT MANAGER/TECHNICAL PROJECT MANAGER

Full Time 40 hours a week

Must be based in Mexico City, Mexico

Key Roles and

Responsibilities

for a strong Project Manager/Technical Project Manager to guide and deliver External Customer Facing and Internal Facing project with a proven ability to move quickly and decisively and context switch.

HIGH LEVEL OVERVIEW

Tillster is seeking an experienced, customer-focused Technical Project Manager/Project Manager to lead strategic client initiatives and enterprise-level project delivery across global markets. This role will serve as a key liaison between Tillster and some of the world’s largest restaurant and hospitality brands, ensuring projects are delivered on time, within scope, and aligned to customer expectations and business goals.

The Project Manager also understands the impact of delivery on Tillster’s revenue, reputation and growth.

The ideal candidate has a strong technological background and is a structured, polished communicator; a relationship builder who can confidently engage with executive stakeholders, lead cross-functional teams, build trust with multi-national organizations and customers at all levels (brand and franchisee), and drive successful outcomes in a fast-paced environment.

You will partner closely with Product, Engineering, Sales, Account Management, Operations, and Customer Success teams to ensure seamless execution and exceptional customer experience.

This role is about skills, learning Tillster’s platform and products, program and project leadership, coordination, communication, customer engagement, and operational excellence.

DAY OVER DAY

Strategic Customer and Project Leadership

• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle.
• Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution.
• Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity.

Project Planning and Delivery

• Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects.
• Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives.
• Coordinate cross-functional teams to ensure alignment, accountability, and successful execution.
• Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies.
• Adapt project plans and priorities as business needs and customer

requirements

evolve.

Communication and Stakeholder Management