Technical Project Manager - RainFocus

RainFocus , one of the most innovative software companies, is in search of an exceptional Technical Project Manager.

About the Role

This role is part of our Business Systems team, working closely with stakeholders across the business to build, refine, and clean up tickets for our Salesforce-centric tech stack, while also helping us extend AI-driven improvements across the broader organization. You'll blend project management with product-style thinking. Quickly learn how a wide range of business applications work, translate stakeholder needs into well-scoped technical tickets for developers, and help us drive real, measurable change through the use of AI.

Our team is fast-moving and expanding beyond Salesforce into our broader tech stack, providing an excellent opportunity to shape how requests are captured, prioritized, and delivered, and to help the business adopt AI in practical, high-impact ways. Key applications include but are not limited to: Salesforce, Slack, Gong, Claude, Gemini, N8N, Clay, Certinia, Craft, HighSpot, NetSuite, Lucid, and more.

Essential Responsibilities:

Ticket Building & Backlog Management: Build, refine, and clean up tickets for the Business Systems Admins and Developers, writing clear, well-scoped technical requirements that developers can act on without unnecessary back-and-forth.

AI-Driven Process Improvement: Identify opportunities to apply AI tools and workflows to solve business problems, and help drive adoption of AI-based solutions across teams. Hands-on AI experience is a must for this role.

Cross-Functional Stakeholder Management: Interface with stakeholders across multiple business units to intake, vet, and prioritize requests, translating business needs into clear technical tasks for the development team. Act as the go-between for developers and business systems admins, reaching out to the business to gather clearer requirements or feedback on a ticket so the technical team can stay focused.

Product & Project Ownership: Own the roadmap and backlog for the Business Systems team's initiatives, balancing day-to-day project delivery with longer-term product thinking about what to build next and why.

Cross-Platform Fluency: Quickly learn how a wide range of software applications work (Salesforce and beyond) well enough to scope requests, spot integration or AI opportunities, and ask the right technical questions.

Agile Process Participation: Participate in sprint ceremonies (standups, grooming, retrospectives) to keep work visible and moving, supporting the team's agile process.

Required Skills & Experience:

Technical Project/Product Management: Experience managing technical projects, owning products, or backlogs (ideally for a systems, IT, or business applications team).