Technical Project Manager India - Five9

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Role Overview

At Five9, we are looking for a seasoned, client-facing software delivery leader who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience. This is primarily a hybrid position but may require local onsite work at the client location.

As a Project Manager , you will be responsible for overseeing and ensuring the successful deployment of Five9's CCaaS platform. You are not just a coordinator—you are the strategic driver of the implementation. You will lead a team of 2–4 implementation engineers through the full software deployment lifecycle, with a heavy focus on business logic configuration, CRM integrations, and workflow design. You will communicate project progress and status internally and externally to multiple levels of the organizations, including C-level stakeholders.

Key Responsibilities

• Lead and manage all day-to-day operational and tactical aspects for multiple implementation projects with a focus on time, scope, and budget.
• Translate complex customer business requirements into detailed project plans, workstreams, and software configuration strategies.
• Effectively communicate plans, progress, and status updates to both internal staff and customer stakeholders, ensuring there are no surprises.
• Collaborate with associated project managers and partners to ensure a streamlined implementation.
• Proactively own and manage the project RAID log (Risks, Assumptions, Issues, Dependencies), implementing rigorous mitigation plans.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Maintain and update all internal applications associated with implementation projects.

Key Qualifications

• 7+ years of client-facing Project Management experience, with a proven track record of leading multiple enterprise-scale software or SaaS deployments simultaneously. (Experience as a Project Coordinator, an internal IT PM, or a hardware/network-focused PM is not sufficient.)
• Proven experience managing the deployment of modern CCaaS platforms (e.g., Five9, Genesys, NICE CXone) OR adjacent enterprise customer-experience software (e.g., Salesforce Service Cloud, Zendesk, Twilio CPaaS, or complex Conversational AI/IVA platforms) is required.
• Demonstrable experience managing projects with a "so