Working closely with customers, internal stakeholders, and third-party suppliers, the role is responsible for defining project requirements, establishing governance, managing delivery risks, and maintaining transparency throughout the entire project lifecycle. Acting as the primary delivery lead, the Technical Project Manager ensures effective collaboration between business and technical teams to achieve successful customer outcomes
Key Responsibilities
- Lead the end-to-end delivery of customer projects, ensuring agreed scope, timelines, budgets, and quality objectives are achieved.
- Establish and maintain project plans, RAID logs, resource requirements and delivery milestones.
- Apply project management methodologies and governance frameworks to maintain control, accountability, and transparency throughout the project lifecycle.
- Act as the primary point of contact for customer Programme and Project Managers throughout project delivery.
- Lead customer-facing meetings, technical workshops, project reviews, and status presentations.
- Manage software development, system integration, and technical deployment activities.
- Capture, document, and manage business and technical requirements throughout the project lifecycle.
- Lead change management and change control processes to ensure all scope modifications are assessed and appropriately governed.
- Oversee release planning, release readiness, deployment activities, and post-release support.
- Provide technical leadership and coordination during troubleshooting, defect resolution, root cause analysis, and issue management.
- Define and manage testing strategies, test plans, acceptance criteria, and test execution activities.
Support pre-sales activities, including solution scoping, effort estimation, project planning assumptions, and responses to customer RFIs/RFPs.
Skills, Knowledge & Expertise
· Understanding of IT service management and operational support processes.
Job Benefits
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discounts
- Free office parking
Originally posted on Himalayas