remote
Technical Project Manager - Gainsight
Software Engineer
Seeking a remote Technical Project Manager in the United States to join the Professional Services team. This role focuses on orchestrating customer journeys and driving learning, adoption, and success for clients using Gainsight's AI-powered platform.
About the role
Key Responsibilities
- Manage technical projects from initiation to completion, ensuring alignment with customer needs and Gainsight's platform capabilities.
- Orchestrate the customer journey, focusing on onboarding, outcomes, and advocacy.
- Collaborate with cross-functional teams to drive learning, adoption, and community connection for customers.
- Utilize AI-powered retention engine insights to enhance customer success strategies.
- Ensure successful implementation and integration of Gainsight's CustomerOS platform.
Requirements
- Proven experience as a Technical Project Manager.
- Familiarity with AI-powered platforms and customer success methodologies.
- Experience in managing complex technical projects within a professional services environment.
- Strong understanding of customer journey orchestration and lifecycle management.
- Excellent communication and stakeholder management skills.
Skills
project managementagile methodologiesstakeholder managementtechnical documentationrisk managementcustomer success