remote
Technical Program Manager, Support Delivery - openai
Product Manager
Seeking a Technical Program Manager to enhance AI adoption and customer experience. This role focuses on resolving complex issues, providing technical guidance, and collaborating with internal teams to ensure exceptional customer outcomes.
About the role
Key Responsibilities
- Lead and manage technical programs focused on customer support and AI adoption.
- Collaborate with Sales, Technical Success, Product, and Engineering teams to deliver exceptional customer experiences.
- Develop and implement strategies to resolve complex technical issues for a diverse customer base.
- Provide technical guidance and support to customers to maximize value from OpenAI products.
- Drive continuous improvement in support delivery processes and customer satisfaction.
- Act as a key liaison between customers and internal technical teams.
Requirements
- Proven experience in technical program management or a related field.
- Strong understanding of technical support and customer success principles.
- Excellent cross-functional collaboration and communication skills.
- Demonstrated ability to solve complex technical problems and drive solutions.
- Experience working with diverse customer segments, from startups to enterprises.