Technical Program Manager - Source Intelligence

Responsibilities

• 2+ years in the high-tech industry having held roles such as Project Manager, Sales Engineer/Architect, etc.
• Experience with ERP/PLM systems such as PTC Windchill, Teamcenter, Oracle Agile or SAP PLM.
• Experience of SaaS software implementation, support and data management.
• Technically able to quickly learn the compliance platform and how it can be implemented successfully.
• Have a proactive attitude to planning, scheduling resource and monitoring performance against deadlines and milestones, working with stakeholders to define expected benefits and to create plans for their realization.
• Can form strong relationships with key stakeholders both internally and externally with the ability to see both the wider picture and detailed subject matter.
• Create and obtain sign-off on project plans, keeping them regularly updated during the project delivery.
• Be able to identify and manage risks and issues throughout the life of a project, product or service.
• Organization and planning for all platform changes such as security and platform upgrades for a Project, Product or Service.
• Be Customer focused, understanding your key customers’ strategies for adoption of Source Intelligence technologies and developing programs to enable a success and provide a feedback loop on our products and the competitive landscape ensuring that your customers’ requirements are being met within our product through partnership with the Product Management Team.
• Promotes ideas on behalf of self or others encouraging collaborative knowledge sharing with flexibility and adaptability to achieve successful outcomes.
• Deliver expected outputs to high-quality standards and ensure that any type of change relating to the project, is managed and communicated in accordance with company standards.
• A strong team player with effective communication and interpersonal skills with excellent written and spoken English.
• Take initiative with confidence and ability to work under own direction with an organized mindset, demonstrating the ability for complex decision making and critical thinking.
• Work with the team to enhance documentation, record videos, contribute knowledge base articles, and create other public and internal enablement material.
• Creative in solving Customer Adoption Challenges.
• Proactively assist customers with technical issues that may arise and assist in the troubleshooting, identifying creative workarounds and root cause analysis to solve technical challenges.
• Knowledge of product compliance i.e. RoHS, REACH, Prop 65, WEEE, Conflict Minerals.
• Technical knowledge such as SQL and other programming language exposure would be beneficial.
• Knowledge of Scrum and Agile practices.
• Direct experience mentoring, developing people and managing performance.