Technical Program Manager - Service Delivery - Cologix, Inc.

About Our Company:

Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position:

Cologix is seeking a motivated, detail-oriented, and resourceful Technical Program Manager to drive excellence in service delivery for our customers. This role serves as the primary interface between the company and key, strategic customers during service delivery, ensuring that their needs are consistently met or exceeded throughout the service delivery life cycle. The ideal candidate is highly organized, thrives in a fast-paced environment, always striving to improve processes and has exceptional communication skills.

As the Technical Program Manager, you will coordinate with internal teams and external vendors to deliver services seamlessly, managing multiple priorities and delivering value to both the organization and our clients.

What You Do Daily:

• Act as the primary point of contact with the customer for specific deployments ensuring consistent verbal and written communication and alignment with their expectations.
• Collaborate with internal teams (construction, design, operations, sales), 3rd party vendors and the customer to deliver high-quality services on schedule and within budget.
• Lead end-to-end project management for customer service delivery, including planning, execution, customer fit-out and close-out phases.
• Ensure that all customer changes are assessed for cost and schedule impact including seeking appropriate approvals as required.
• Ensure that all customer changes are recorded, tracked, approved and progressed.
• Proactively identify potential project risks and issues, developing and implementing mitigation strategies.
• Continuously monitor project performance, providing updates to customers and internal stakeholders through regular status reports.
• Ensure all deliverables meet customer requirements.
• Build and maintain strong customer relationships, ensuring satisfaction and driving opportunities for future engagements.
• Understand customer delivery contractual obligations and manage delivery to avoid/m