Technical Program Manager - Nebius

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We are looking for a structured and proactive Technical Program Manager to coordinate customer-related activities across the full customer lifecycle within Customer Experience. Nebius provides cloud infrastructure for companies building and running large-scale AI/ML workloads. Customer Experience includes Solutions Architects supporting sales, Post-Sales Architects, and Cloud Support. Your mission is to help these teams work as one system across discovery, technical validation, onboarding, production, support, incident follow-up, and continuous improvement. You will lead cross-functional initiatives, manage dependencies between customer-facing and technical teams, and ensure that priorities and improvement requests are turned into clear actions and delivered results. This includes following up on process gaps identified during incidents and ensuring that the right teams agree on and implement the required changes. This is a technical program management role. You will work closely with engineers, architects, support specialists, product managers, and other program managers. You should understand cloud infrastructure, customer workloads, and technical workflows well enough to identify dependencies, ask the right questions, and bring the right specialists together. You’re welcome to work from our Amsterdam office or remotely from any location within the EU. Your responsibilities will include:

• Coordinate customer-related activities across discovery, technical validation, onboarding, production, support, and incident follow-up.
• Lead cross-functional initiatives across Solutions Architecture, Post-Sales, Cloud Support, Product, and Engineering.
• Turn leadership priorities, customer feedback, and incident findings into clear plans, owners, timelines, risks, and success metrics.
• Manage handovers and dependencies related to compute, storage, networking, workload orchestration, product readiness, and operational support.
• Work with process owners to design, document, roll out, and improve processes, procedures, playbooks, and templates.