Technical Program Manager, Life Sciences Customer Delivery - mpathic2

mpathic is keeping humans safe in the AI era with experts and software that are rooted in psychology and powered by clinicians. We work with leading AI model builders, application layers, healthcare organizations, and researchers to understand and protect people, reducing the world's biggest human risks.

As AI becomes increasingly embedded in everyday life, organizations need better ways to evaluate, monitor, and improve how AI systems interact with people. mpathic provides the expertise, technology, and scientific rigor to help organizations build safer, more effective conversational AI.

Our work in life sciences helps sponsors, researchers, and healthcare organizations collect and analyze high-quality conversational data, enabling better insights into patient experiences, outcomes, and human-AI interactions.

Position Overview

We're hiring a Technical Program Manager, Life Sciences Customer Delivery to lead implementation and delivery of mpathic's solutions across clinical research programs and healthcare studies.

This role sits at the intersection of customers, human data operations, account management, engineering, and product. You will serve as the primary coordinator for healthcare customers, ensuring successful deployment of mpathic's Studio platform and data capture solutions while managing the operational workflows required to deliver high-quality customer outcomes.

You will work directly with sponsors, research organizations, study personnel, and internal teams to onboard users, train site personnel, coordinate study execution, and manage vendors that support data quality and study success.

This role is ideal for someone who enjoys bringing structure to complex life sciences technology implementations, building strong customer relationships, and managing operational programs that combine software, clinical workflows, and human expertise.

What You'll Accomplish

In Your First 6 Months You'll...

• Successfully onboard and train study personnel on our platform across multiple customer implementations
• Establish repeatable study implementation and site enablement processes
• Create visibility into study timelines, dependencies, risks, and operational metrics
• Partner with Product, Engineering, and Customer Success teams to improve delivery processes
• Become a trusted operational partner to sponsors, study teams, and customer stakeholders
• Become the reliable point of contact for scope, timeline, and study questions

In Your First Year You'll...

• Build repeatable onboarding, training, and implementation playbooks for customer studies
• Improve study delivery predictability, data quality, and customer satisfaction
• Lead strategic customer implementations from planning through completion