Technical Program Manager, Facility Operations Center FOC - Amazon.com

DESCRIPTION

• Owns and drives the strategy and execution of a large FOC program, managing the full lifecycle of complex, cross-functional technology initiatives from concept through delivery and sustainment across multiple teams and regions.
• Contributes to vision and roadmap designs where business problems and solutions may not yet be defined, driving clarity through data analysis, customer impact assessment, and stakeholder engagement within the VP org.
• Define business problems, resultant solutions and develop risk strategy. Deliver independently, with limited guidance.
• Designs, builds, and owns scalable mechanisms and frameworks (Workflows, certification programs, documentation standards) that force multiply operational excellence across the global FOC and stakeholder teams.
• Owns the global FOC training architecture — designing learning content, practical assessments, certification mechanisms, and instructor-led programs that ensure engineers meet the bar for engineering knowledge across all regions.
• Drives efficiency at scale by identifying and delivering automation programs that eliminate classes of manual work, meeting or exceeding KPIs in project delivery and program quality (85%+ threshold).
• Contributes to cross-organizational collaboration — negotiating resources and priorities with stakeholder teams, resolving contentious cross-team issues, and implementing new processes that reduce waste and improve service delivery.

BASIC QUALIFICATIONS

• Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field
• 5+ years of program or project management experience
• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience in the areas of content strategy, strategic or financial planning and strategy execution, in a global capacity
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years’ experience in infrastructure risk management, enterprise risk management, business
• Experience providing excellent written and verbal communication skills, including interfacing with senior leadership

PREFERRED QUALIFICATIONS

• Master's degree in relevant field
• Bachelor's degree or equivalent in Risk Management, Business Administration, Security Management, or a related field
• Experience in data center design, construction, operations, or facility maintenance