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Technical Program Manager, Data Center Operations, Tooling and Telemetry - Google

Product Manager

We're looking for a Product Manager focused on streamlining processes and driving operational efficiency. This manager role requires 5+ years of relevant experience.

About the role

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management, leading multi-disciplinary projects.
Experience with BMS controls and SCADA systems.
Experience in facilities operations for data center operations, or other critical facilities (airport, hospital, defense).

Preferred qualifications:

Experience in a Technical Account Management (TAM) or Customer Success role within critical environments.
Experience with executive-level communication.
Strong documentation skills and experience building quick-start/how-to guides.
Ability to troubleshoot and perform root cause analysis or corrective action for BMS and EPMS related issues.

Responsibilities

Establish continuous feedback loops with the Data Center Operations team. Act as a trusted advisor, gathering feature requests and identifying operational pain points. Manage user communications and advocate for operators' needs back to engineering.
Utilize BMS, EPMS, and SCADA dashboards to monitor equipment performance. Identify system anomalies, operational risks, or configuration gaps. Feed operational findings back to teams to kickstart their tool utilization.
Design and deliver technical training sessions on tools and telemetry. Create clear, user-friendly documentation, quick-start guides, and communication plans. Facilitate onboarding for new operators.
Identify and engage with new internal teams (e.g., Sustainability, Capacity Planning, etc.) to explore how they can leverage our telemetry datasets and tools. Understand their business requirements and map them to existing data streams or tooling capabilities.

Skills

project management

CompanyGoogle

DepartmentOperations

LocationLondon, United Kingdom

Experience5+ years

Tenurefull-time

LevelManager

Posted July 31, 2026

About the role

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management, leading multi-disciplinary projects.
Experience with BMS controls and SCADA systems.
Experience in facilities operations for data center operations, or other critical facilities (airport, hospital, defense).

Preferred qualifications:

Experience in a Technical Account Management (TAM) or Customer Success role within critical environments.
Experience with executive-level communication.
Strong documentation skills and experience building quick-start/how-to guides.
Ability to troubleshoot and perform root cause analysis or corrective action for BMS and EPMS related issues.

Responsibilities

Establish continuous feedback loops with the Data Center Operations team. Act as a trusted advisor, gathering feature requests and identifying operational pain points. Manage user communications and advocate for operators' needs back to engineering.
Utilize BMS, EPMS, and SCADA dashboards to monitor equipment performance. Identify system anomalies, operational risks, or configuration gaps. Feed operational findings back to teams to kickstart their tool utilization.
Design and deliver technical training sessions on tools and telemetry. Create clear, user-friendly documentation, quick-start guides, and communication plans. Facilitate onboarding for new operators.
Identify and engage with new internal teams (e.g., Sustainability, Capacity Planning, etc.) to explore how they can leverage our telemetry datasets and tools. Understand their business requirements and map them to existing data streams or tooling capabilities.