remote
Technical Program Manager, CX Intelligence & AI - Coinbase
Product Manager
Seeking a Technical Program Manager to drive CX Intelligence and AI initiatives. This role involves managing complex projects, collaborating with cross-functional teams, and leveraging AI/ML technologies to enhance customer experience.
About the role
Key Responsibilities
- Lead and manage the execution of technical programs focused on Customer Experience (CX) Intelligence and Artificial Intelligence (AI).
- Collaborate with engineering, product, and data science teams to define project scope, deliverables, and timelines.
- Drive the development and implementation of AI/ML solutions to improve customer insights and support.
- Manage cross-functional dependencies and mitigate risks to ensure successful project delivery.
- Communicate program status, key decisions, and risks to stakeholders at all levels.
- Foster a culture of continuous improvement and innovation within the CX Intelligence and AI space.
Requirements
- Proven experience in technical program management, with a focus on AI and ML projects.
- Strong understanding of customer experience principles and data-driven decision-making.
- Experience with Agile development methodologies and project management tools.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to translate complex technical concepts into clear business objectives.
Skills
program managementartificial intelligencemachine learningdata analysisagile methodologiesstakeholder management