Technical Program Manager, Customer Experience - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Program Manager, Customer Experience based in Canada.

This role offers the opportunity to lead high-impact technology programs focused on improving customer and account experiences. You will drive complex initiatives across product, engineering, architecture, design, and business operations teams. The position requires a strategic yet execution-focused leader who can transform business objectives into successful technology delivery. You will manage programs from planning through execution, ensuring alignment, transparency, and measurable outcomes. Working in a fast-paced technology environment, you will influence stakeholders, remove delivery obstacles, and improve operational excellence. This opportunity is ideal for an experienced technical program leader passionate about customer-focused innovation and cross-functional collaboration.

Accountabilities:

The Technical Program Manager, Customer Experience will oversee the successful delivery of complex technology programs that enhance customer journeys and business capabilities. This role requires strong leadership, communication, and organizational skills to coordinate multiple teams and drive strategic initiatives.

• Lead end-to-end delivery of complex technical programs involving multiple cross-functional teams.
• Drive customer experience and account experience initiatives from strategy definition through successful execution.
• Partner with Product Management, Engineering, Architecture, Design, and Business Operations teams to establish priorities, roadmaps, and delivery plans.
• Develop and maintain program roadmaps, timelines, dependencies, resource plans, risks, and mitigation strategies.
• Establish effective program governance processes, facilitate executive reporting, and support strategic decision-making.
• Monitor program performance through key metrics and provide clear updates to senior leadership.
• Identify delivery risks, resolve cross-functional challenges, and maintain momentum across initiatives.
• Balance scope, quality, timelines, and business objectives to ensure successful program outcomes.
• Promote continuous improvement by identifying opportunities to optimize processes and delivery practices.
• Support large-scale technology transformation initiatives and operational excellence efforts.

Requirements:

The ideal candidate brings extensive experience managing complex technology programs within enterprise software, SaaS, or cloud environments. They combine technical knowledge, strong stakeholder management skills, and the ability to deliver results across diverse teams.

• 8+ years of experience in Technical Program Management delivering complex software or technology initiatives.
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