Technical Program Manager - computercare

ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.

If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.

Come join us in our mission of being the Human Side of Hardware!

The Technical Program Manager serves as the primary operational liaison for assigned strategic customer programs, ensuring seamless communication, cross-functional alignment, and operational excellence across ComputerCare and customer organizations. This role is responsible for coordinating execution across Operations, Customer Success, Sales, and customer stakeholders while driving process improvements, influencing key performance indicators, and ensuring service level commitments are consistently achieved. Rather than directly managing frontline employees, the Program Manager enables operational success through collaboration, process optimization, and data-driven decision making. As ComputerCare continues expanding its managed services business, this position will manage multiple strategic customer programs and help develop scalable operational frameworks that can be leveraged across future enterprise partnerships.

What You'll Do:

Serve as the primary operational owner and point of contact for assigned strategic customer programs, ensuring successful execution and a high-quality customer experience.

Coordinate cross-functional initiatives between Operations, Customer Success, Sales, Leadership, customer stakeholders, and external partners to achieve program objectives.

Build trusted customer relationships through proactive communication, business reviews, and effective management of operational priorities, risks, and escalations.

Partner with Operations leadership to improve service delivery, achieve SLAs and KPIs, and remove operational barriers through process improvements.

Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives to improve efficiency and scalability.