We're looking for a Product Manager focused on designing and building scalable technical solutions. This manager role requires 7+ years of relevant experience.
About the role
Program Leadership: Lead end-to-end delivery of complex engineering initiatives, from architectural concept through production release. Define project roadmaps, manage technical dependencies, and ensure accountability across globally distributed engineering teams.
Automation& Workflow Design: Partner with SRE and DevOps teams to identify technical inefficiencies. Design and implement scalable, rules-based automation within ITSM platforms (JIRA, ServiceNow) to reduce manual toil and improve deployment velocity.
Operational Excellence: Define and hold teams to rigorous Key Performance Indicators (KPIs). Utilize Splunk to perform deep-dive analysis on failure patterns, capacity trends, and delivery efficiency, providing executive-level summaries that drive strategic decision-making.
Stakeholder& Change Management: Navigate a complex, 24/7 global operational environment. Lead technical reviews, manage change impact assessments for large-scale migrations, and ensure the successful adoption of new engineering tooling.
Lead/Co-Own Model: Serve as a Lead or Co-owning TPM, maintaining high-integrity project artifacts such as Risk Registers, RACI charts, and technical deployment plans to ensure operational readiness.
Experience: Bachelor's Degree with 7+ years of demonstrated ability in technical program or product management, with a strong focus on IT/TechOps, SRE, or cloud platforms.
Technical Proficiency: Experience with ITSM platforms (JIRA, ServiceNow). Deep familiarity with query languages (SPL, JQL) and scripting/automation tools (Python, Groovy, GitLab, or similar).
Data Proficiency: Experience defining success metrics, interpret complex dashboards, and derive technical conclusions to refine engineering strategy.
Communication: Experience translating technical data into executive-friendly summaries for cross-functional stakeholders across APAC, EMEA, and AMER.
Experience with Splunk products (Enterprise, SOAR, or Splunk Cloud).
Familiarity with ITIL, change management frameworks, or SRE practices (e.g., error budgets, SLO/SLI management).
Experience with financial management and resource planning for large-scale engineering programs.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees