The Global Physical Security (GPS) Systems Operations Team leads the implementation and enhancement of Oracle’s physical security systems at hyperscale environments. We are seeking an experienced Technical Program Manager (TPM) – Application Delivery to manage technical delivery and feature enhancement of enterprise-scale access control and biometric systems.
Reporting to the Global Director of Systems Operations, this role ensures robust, scalable, and customer-aligned deployments through collaborative planning, execution, and problem-solving. The TPM will be a key driver in ensuring that Oracle’s security systems at hyperscale sites keep pace with business and operational needs while supporting compliance and security best practices.
Product & Program Ownership
- Manage the technical implementation of access control and biometric solutions across global hyperscale sites, ensuring delivery aligns with customer requirements and strategic management direction.
- Coordinate multi-vendor systems implementations, prioritize rollouts, and track project milestones to achieve timely, high-quality deployments.
- Ensure robust project documentation, risk management, and post-implementation reviews for continual improvement.
- Manage feature enhancement projects, ensuring updates and integrations deliver measurable value and minimized disruption.
- Serve as the primary escalation point for deployment issues, partnering with engineering, vendors, and site teams to achieve rapid and sustainable resolutions.
Cross-Functional Collaboration
- Act as the liaison between security operations, system vendors, end users, site managers, and executive stakeholders.
- Develop strong vendor management strategies, ensuring clear deliverables, consistent quality, and proactive support.
Infrastructure Reliability & Scalability
- Drive implementation of scalable and resilient access control and biometric applications and infrastructure, ensuring compliance with future site capacity and evolving operational requirements.
- Identify improvement opportunities by tracking performance metrics, system uptime, and user feedback, and lead implementation of critical enhancements to maximize system resilience.
Program & Project Management
- Engage with internal customers and management to gather requirements, provide updates, and ensure solutions meet business priorities.
- Monitor industry trends and partner with the GPS team to pilot innovative technologies and define future roadmaps.
Governance & Compliance
- Ensure all systems implementations and changes are documented to meet audit, privacy, and compliance requirements.
- Support the preparation of audit documentation and response to security reviews.
Required Qualifications & Key Competencies