Technical Program Manager - ACI Worldwide

**TECHNICAL PROGRAM MANAGER**

**JOB PURPOSE**

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The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision\-making. Reporting to a Process or Software Director, this role translates strategic portfolio objectives into operational reality through hands\-on process design, workflow engineering, and metrics development.

**ESSENTIAL FUNCTIONS AND

RESPONSIBILITIES

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**Portfolio Process Implementation**

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* Design and implement standardized intake workflows, prioritization frameworks, and governance processes

* Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials

* Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives

* Drive process adoption through change management, training delivery, and creation of self\-service knowledge bases

* Conduct process audits, implement corrective actions, and maintain process versioning

Partner with Agile coaches to integrate portfolio processes with team\-level ceremonies

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**Workflow Tool Engineering**

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* Configure organizational structures, boards, queries, dashboards, and work item hierarchies

* Implement automation rules, pipeline integrations, and custom process templates

Create stakeholder\-specific dashboards and queries using native widgets and Power BI integration

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**User Support \& Training:**

* Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI, etc)

* Develop and deliver training programs from basic orientation to advanced configuration

* Create comprehensive documentation including guides, FAQs, and video tutorials

* Establish office hours and mentor Portfolio Analysts on platform capabilities

**Data Analytics \& Business Intelligence**

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* Architect dashboard suites for executives, program managers, and delivery teams

* Implement portfolio health dashboards tracking initiatives, milestones, risks, and budget

* Deploy DORA metrics (deployment frequency, lead time, MTTR, change failure rate)

* Establish flow metrics (cycle time, throughput, WIP, flow efficiency)

* Generate budget tracking reports with variance analysis and burn\-rate projections

* Create executive presentations distilling complex data into clear narratives

* Implement data validation rules, quality scoring, and data dictionaries

* Develop predictive models for project completion forecasting