remote
Technical Product Support Specialist - Triple Whale
Software Engineer
Seeking a Technical Product Support Specialist for APAC to assist e-commerce clients with an AI-powered operating system. Requires strong communication and problem-solving skills in a remote Australian setting.
About the role
Key Responsibilities
- Provide expert technical support to e-commerce clients in the APAC region.
- Troubleshoot and resolve issues related to Triple Whale's AI operating system and its features.
- Assist customers in understanding and utilizing the platform's capabilities for business insights and actions.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Contribute to the development of support documentation and knowledge base articles.
- Ensure a high level of customer satisfaction through timely and effective support.
Requirements
- Proven experience in technical support or customer success roles, preferably in SaaS or e-commerce.
- Strong understanding of e-commerce business operations and digital marketing.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with AI-powered tools and platforms is a plus.
Skills
customer supportproblem solvingcommunication