remote
Technical Product Support Specialist, Enterprise - Triple Whale
Software Engineer
Seeking an Enterprise Technical Product Support Specialist to assist e-commerce clients with an AI-powered operating system. Requires strong troubleshooting and customer support skills in a SaaS environment.
About the role
Key Responsibilities
- Provide expert technical support to enterprise clients using our AI-powered e-commerce platform.
- Troubleshoot and resolve complex product issues, ensuring client satisfaction.
- Collaborate with engineering and product teams to identify and address recurring problems.
- Educate clients on product features and best practices for optimal utilization.
- Maintain detailed records of support interactions and resolutions.
Requirements
- Proven experience in technical support, preferably within a SaaS or e-commerce environment.
- Strong understanding of AI concepts and their application in business.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to both technical and non-technical audiences.
- Customer-centric approach with a passion for helping users succeed.