onsite
Technical Product Support Specialist API - duffel
Software Engineer
Seeking a Technical Product Support Specialist with API expertise to assist customers, troubleshoot issues, and contribute to a seamless travel technology experience. Requires strong communication and problem-solving skills.
About the role
Key Responsibilities
- Provide exceptional technical support to customers experiencing issues with our API and platform.
- Troubleshoot and diagnose complex technical problems, identifying root causes and implementing effective solutions.
- Collaborate with engineering and product teams to escalate bugs and provide feedback for product improvements.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Educate customers on product features and best practices for API integration.
Requirements
- Proven experience in a technical support or customer success role, with a focus on APIs.
- Strong understanding of API concepts, RESTful services, and common integration patterns.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues effectively.
- Proficiency in communicating technical information clearly to both technical and non-technical audiences.
- Experience with SaaS products and customer support ticketing systems.
Skills
apitechnical supportcustomer supporttroubleshooting