Technical Product Support Engineer - Smirmatec Private Limited

Technical Product Support Engineer (FinTech SaaS)

Location: Remote (India)

Employment Type: Full-Time

CTC: ₹9 - 12 LPA (₹8,000/week during the Paid Technical Evaluation Program, up to 12 weeks)

Working Hours: 5:30 PM - 2:30 AM IST (US Market Hours), Monday - Friday

Please Read Before Applying

This is NOT a traditional Customer Support or BPO role.

We are looking for highly analytical individuals who enjoy learning complex software, solving technical problems, and understanding financial markets. This role is conceptually demanding and requires continuous learning, independent problem-solving, and a strong sense of ownership.

Please apply only if you :

• Have strong technical aptitude and troubleshooting skills.
• Have knowledge of trading or financial markets (or are genuinely passionate about learning them).
• Enjoy learning new software independently.
• Have excellent written English.
• Can work during US Market Hours (5:30 PM – 2:30 AM IST).
• Want to build a long-term career in FinTech SaaS.
• Can write thoughtful, accurate customer responses independently rather than relying on AI-generated answers.

If you're looking for a routine customer support role, this position is not the right fit.

Interested candidates must complete the Google Application Form using the link below.

Application Form: https://forms.gle/t35TiMKWKi7QEoxt6

Applications submitted without completing the Google Form will not be considered.

Our Hiring Process:

• Google Application Form
• Technical Interview (Shortlisted Candidates Only)
• Paid Technical Evaluation Program (₹8,000 Fixed Remuneration per Week)
• Weekly Perfomance Evaluations
• Full-Time Offer (₹9–12 LPA) & Probation

Note: Candidates will receive the weekly evaluation remuneration for each completed week of the Technical Evaluation Program, irrespective of the final hiring decision.

About the Role

As a Technical Product Support Engineer, you'll work directly with the founder to deliver world-class support to our customers.

This role combines:

• Technical troubleshooting
• Product expertise
• Trading & Finance knowledge
• Customer communication
• Continuous learning

You will investigate customer issues, understand trading workflows, identify root causes, and become an expert on a leading FinTech SaaS platform used by traders worldwide.

Key Responsibilities & Ideal Candidate Profile

We’re looking for candidates who can:

• Provide high-quality chat and email support while delivering an excellent customer experience.
• Troubleshoot technical and product-related issues with strong analytical thinking.
• Investigate and reproduce customer-reported issues to identify root causes.