Technical Product Support Engineer - Lifelancer

Job Title: Technical Product Support Engineer

Job Location: Mexico City, Mexico

Job Location Type: Hybrid

Job Contract Type: Full time

Job Seniority Level:

This role is part of a dynamic data operations team at IQVIA, focused on analyzing and resolving data discrepancies, writing and troubleshooting SQL queries, and supporting data quality across healthcare analytics platforms. The team plays a critical role in ensuring data integrity and operational efficiency, directly contributing to IQVIA’s mission of advancing healthcare through data-driven insights.

RESPONSIBILITIES

• Perform data analysis and troubleshooting on open incident / issue

• Explore the data and understand if any discrepancy is found

• Document, communicate and analyze data discrepancy.

• Knowledge of operational processes (e.g. ITIL)

• Identify any issue on programming code and provide the technical solution/workaround.

• Effectively articulate findings or results, data trends and able to come up conclusions.

• Create SQL database queries to verify published data requests, retrieve specific data sets and results as needed for validation purposes.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s Degree in Computer Science/Information Technology/Engineering or equivalent.
• Databricks
• Hadoop
• Spark (Scala-based for reading and understanding code)
• Pyspark Python
• Snowflake
• Kubernetes
• 2-3 years SQL programming and writing queries
• Hands on experience with technologies: Hive, Impala, Dbeaver, Kafka, CML, Java
• Healthcare knowledge

• Demonstrates strong problem solving and business analytical skills.

• Demonstrates strong understanding of complex concepts and processes.

• Has initiative to learn and is self-motivated to attend to client needs and resolve concerns with minimal supervision.

• Ability to communicate effectively with various levels of the organization.

• Strong organizational and time management skills are required.

• Proficiency in MS Office applications especially in Excel (perform data quality analysis) is essential.

• Good team player

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com