onsite
Technical Product Support Engineer - ASM
Software Engineer
Seeking a Technical Product Support Engineer to provide expert assistance for advanced semiconductor devices. This role involves troubleshooting, customer support, and collaboration with product teams to ensure client success.
About the role
Key Responsibilities
- Provide expert technical support for advanced semiconductor devices to customers.
- Troubleshoot and resolve complex technical issues, ensuring timely and effective solutions.
- Collaborate with product management and engineering teams to address customer feedback and product improvements.
- Develop and maintain technical documentation, including FAQs and troubleshooting guides.
- Act as a liaison between customers and internal technical teams, advocating for customer needs.
- Contribute to the continuous improvement of support processes and customer satisfaction.
Requirements
- Proven experience in technical product support or a related customer-facing technical role.
- Strong understanding of semiconductor devices and their applications.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly and effectively to diverse audiences.
- Experience with customer relationship management (CRM) tools is a plus.