Technical Product Specialist - badgermeter

Badger Meter - Where Every Drop Counts and So Do You

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you'll find:

Purpose-driven work that makes a real difference in communities around the globe.

Career growth and development opportunities designed to help you achieve your potential.

A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

What You Will Contribute:

The Technical Product Specialist I is a customer-facing role responsible for providing timely, professional, and effective technical support for Badger Meter products sold throughout North America. This role serves as the primary point of contact for customers and focuses on resolving product-related issues through clear communication, structured troubleshooting, and sound technical judgment.

Technical Product Specialists I are expected to communicate clearly, listen actively, and guide customers through troubleshooting steps while maintaining a professional, respectful, and reassuring presence—particularly when customers are frustrated, concerned, or impacted by service interruptions. The role requires the ability to remain calm and effective in high-pressure situations while managing multiple interactions and priorities.

Job Duties:

Respond to customer inquiries related to Badger Meter products via phone and written communication in a professional and composed manner.

Actively listen to customer concerns, ask clarifying questions, and confirm understanding prior to providing troubleshooting guidance or recommendations.

Troubleshoot and resolve customer issues within the defined scope of the Technical Product Specialist I role, accurately documenting actions taken, findings, and outcomes.

Maintain a calm and professional demeanor when handling upset or frustrated customers, applying verbal de-escalation techniques as needed.

Identify issues that exceed the scope of the role and escalate appropriately while maintaining ownership of customer communication.

Collaborate with internal teams to support issue resolution and ensure accurate information is provided to customers.