Product Manager
Person, or Immigration Status Requirements: At RTX , the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems.
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At RTX , the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The ServiceNow Product Manager is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities. This role blends product management discipline, hands-on business analysis, and delivery oversight to ensure solutions drive measurable business value, strong adoption, and scalable governance in a complex enterprise environment.
This role serves as the primary bridge between business stakeholders, platform teams, developers, and vendors—owning the product lifecycle from demand intake through roadmap execution and post-release optimization.
The scope for this role is to support Service Catalog & Request Fulfillment.
What You Will Do:
Product Strategy & Vision
Own and articulate the product vision and strategy for ServiceNow solutions across the product area.
Conduct market research, internal benchmarking, and platform analysis to identify best practices, new ServiceNow capabilities, and opportunities for improvement
Define and maintain a multi-year product roadmap aligned to enterprise priorities, regulatory requirements, and platform strategy
Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value tracking
Business Partnership & Leadership
Serve as the primary executive-facing owner for how the business owner deliver services through ServiceNow
Serve as the primary executive-facing point of contact overseeing how the business delivers services through ServiceNow.
Build and sustain trusted partnerships with senior business leaders, acting as a strategic advisor rather than an order taker
Lead strategic discovery and consultative conversations to identify opportunities for automation, standardization, risk reduction, and experience improvement
Act as a thought partner on ServiceNow capabilities, platform strategy, and industry best practices, helping leaders make informed investment decisions
Demand, Stakeholder & Value Management
Posted July 30, 2026