Technical Product Launch Lead - JJMT Electrophysiology - Johnson & Johnson

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Job Description:

J&J MedTech Electrophysiology (JJMT EP) is recruiting for a Technical Product Launch Lead, located in Irvine, California. This position is fully on-site, 5 days a week.

Role Summary:

The Technical Service Lead for New Product Introduction will serve as the global technical service expert for new BWI product releases, with a primary focus on ensuring service readiness, field supportability, and effective escalation management from launch planning through post-launch support. This role will provide deep technical expertise across BWI platforms, lead cross-functional technical issue resolution, and act as the voice of service to ensure future product releases, upgrades, and field support processes are designed with customer satisfaction and operational excellence in mind.

Key Responsibilities:

• Serve as the technical service lead for new BWI product releases, ensuring global service readiness from launch planning through post-launch support.
• Have deep technical expertise across the CARTO Edge product line, including platform architecture, system components, service requirements, and compatibility pathways for upgrading the existing CARTO 3 install base to CARTO Edge in the field.
• Provide advanced technical expertise across BWI platforms, including CARTO 3, CARTO Edge, nGEN, TruPulse, mapping systems, ablation technologies, and related service workflows.
• Lead technical troubleshooting, escalation management, mitigation planning, and resolution tracking for critical customer and field service issues.
• Partner with Tech Service, R&D, Quality, Sales, GSM/Marketing, regional service teams, and other stakeholders to ensure service requirements, customer feedback, and field learnings are incorporated into future product releases and upgrades.