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Technical Product Analyst I - Deluxe Corporation
Software Engineer
Entry-level Technical Product Analyst providing technical customer service and support for Deluxe software products. Focuses on resolving customer issues and ensuring product satisfaction.
About the role
Key Responsibilities
- Provide technical customer service to external customers for Deluxe software.
- Troubleshoot and resolve customer issues related to software functionality.
- Assist customers in understanding and utilizing software features.
- Document customer interactions and resolutions.
- Escalate complex issues to appropriate internal teams.
Requirements
- Experience in a technical customer service or support role.
- Familiarity with software troubleshooting and problem-solving.
- Ability to communicate technical information clearly to customers.
- Basic understanding of product analysis principles.
- Strong customer-facing communication skills.