remote
Technical Operations Support & Hardware Fleet Operations Manager - PlayStation Global
Software Engineer
Seeking a Technical Operations Support & Hardware Fleet Operations Manager to oversee hardware fleet operations, manage technical support, and drive process improvements for PlayStation's global hardware infrastructure.
About the role
Key Responsibilities
- Manage and optimize the global hardware fleet operations, ensuring efficient deployment and maintenance.
- Lead technical support initiatives for hardware-related issues, ensuring timely resolution and high customer satisfaction.
- Develop and implement strategies for inventory management and asset tracking of hardware.
- Drive continuous process improvement within operations to enhance efficiency and reduce costs.
- Collaborate with cross-functional teams to align hardware operations with business objectives.
- Oversee the lifecycle management of hardware assets.
Requirements
- Proven experience in hardware fleet operations and technical support management.
- Strong understanding of inventory and asset management principles.
- Demonstrated ability to implement and improve operational processes.
- Excellent leadership and communication skills.
- Experience in a large-scale technology or gaming environment is a plus.
Skills
operations managementprocess improvement