What we build
Most companies find out about supplier insolvencies, cyber attacks, factory fires or floods that affect their supply chain when it's already a crisis. Prewave exists to change that. We're an AI-native company giving BMW Group, Hilti and Lufthansa real-time visibility into supply chain risks before they become headlines.
We're looking for a Technical Operations Specialist (f/m/d) who takes ownership of the data-focused, technical side of getting our platform to work for enterprise customers from day one. Someone who uses AI as a default part of how they work - and knows when to trust their own judgment.
What you'll own
- Translate customer requirements into technical reality - setting up new customer environments, tailoring the platform to specific client needs, and optimising existing environments as those needs evolve
- Handle bulk data updates and large-scale data imports, working directly with our databases and keeping data quality high across the system
- Build and maintain custom reporting so that enterprise customers and internal teams get the exact data views they need
- Join customer calls when needed to walk them through a technical topic in clear, simple language, helping them get the most out of the platform
- Partner with the Customer Success team to troubleshoot technical roadblocks, solve unique customer challenges, and help build automations
What we are looking for
You are the right fit if you:
- Bring 2-3 years of experience in a Data Analyst or similar data-focused role
- Have very good Excel skills and tech-savviness, with the ability to work across a range of technologies and online platforms
- Have working knowledge of SQL and are comfortable working directly with databases
- Can translate technical details into simple language for non-technical colleagues and customers
- Are highly reliable and detail-oriented - careful and methodical when working with enterprise-scale data
- Are familiar with, or willing to work in, a fast-paced scaleup environment
- Are fluent in English, written and spoken
- Hold a valid work permit for Austria
Nice to have:
- Scripting languages such as JavaScript or Python
- Fluent German
- Experience in SaaS and digital-solutions companies
- A degree in a quantitative or technical field, e.g. Engineering, Data Science, Computer Science, Maths or Business Informatics
- Previous experience in a technical support role, procurement, or supply chain environment
What's our working style