Technical Operations Specialist - PartnerCentric, Inc.

Position Overview

The Technical Operations Specialist plays a critical role in PartnerCentric's Technical Operations team by leading client onboarding, tracking implementations, integrations, and technical support with accuracy, efficiency, and a client-first mindset. This role is responsible for ensuring affiliate tracking and analytics implementations are executed correctly, troubleshooting complex technical issues, and partnering across teams to deliver exceptional client experiences.

The ideal candidate is detail-oriented, technically curious, and experienced in affiliate or performance marketing technologies. You'll work across affiliate platforms, analytics tools, and tracking technologies to ensure seamless integrations while driving operational excellence and continuous process improvement.

This is a remote position, but candidates must reside and physically perform the work within the United States due to legal and corporate tax compliance constraints. We are only considering applicants who possess unrestricted, independent work authorization that does not now, or in the future, require employer sponsorship.

Key Responsibilities

Technical Support & Issue Resolution

• Respond to technical support inquiries and tickets within established SLAs, ensuring timely communication and professional client interactions.
• Independently troubleshoot integration, tracking, and attribution issues across affiliate platforms including Impact, Partnerize, CJ, ShareASale, and other performance marketing technologies.
• Diagnose discrepancies in tracking, reporting, and data accuracy while identifying root causes and implementing effective solutions.
• Document issues, resolutions, and preventative recommendations to strengthen team knowledge and improve operational efficiency.
• Escalate complex issues when appropriate while serving as the primary owner through resolution.

Client Integrations & Technical Implementations

• Lead technical onboarding activities for new clients, including affiliate tracking implementations, pixel deployments, server-to-server/postback integrations, and quality assurance.
• Configure, validate, and troubleshoot integrations involving Google Analytics 4 (GA4), Google Tag Manager (GTM), affiliate platforms, and marketing technologies.
• Perform comprehensive QA on tracking implementations, product feeds, and conversion validation before client launch.
• Execute end-to-end testing to ensure accurate click, conversion, and attribution tracking across platforms.
• Partner with internal teams and client stakeholders to ensure successful technical implementations.

Documentation & Operational Excellence

• Maintain accurate technical documentation, SOPs, implementation guides, and client configuration records.