onsite
Technical Operations Manager - Sigmoid
Systems Engineer
Seeking an experienced Cloud Infrastructure Shift Supervisor to lead a 24/7 operations team, ensuring maximum uptime and rapid incident resolution. This role involves technical oversight and people management.
About the role
Key Responsibilities
- Lead and manage a 24/7 operations team, ensuring seamless shift handovers.
- Oversee real-time technical incident management and resolution to maintain maximum system uptime.
- Implement and refine operational procedures for efficiency and effectiveness.
- Mentor and develop team members, fostering a culture of continuous improvement.
- Collaborate with other technical teams to address complex operational challenges.
Requirements
- Proven experience in cloud infrastructure operations and team leadership.
- Strong understanding of incident management processes and best practices.
- Experience managing 24/7 operational teams and shift schedules.
- Excellent problem-solving and communication skills.
- Ability to balance technical oversight with people management responsibilities.
Skills
operations management