remote
Technical Operations Manager - Customer.io
Systems Engineer
Seeking a Technical Operations Manager to build, maintain, and scale infrastructure. Focus on automation, monitoring, and incident management for a growing SaaS platform.
About the role
Key Responsibilities
- Build, maintain, and scale the company's technical infrastructure.
- Implement and manage monitoring tools to ensure system health and performance.
- Develop and execute automation strategies for operational tasks.
- Lead incident response and resolution efforts to minimize downtime.
- Collaborate with engineering teams to ensure operational readiness of new features.
- Contribute to the continuous improvement of operational processes and best practices.
Requirements
- Proven experience in technical operations or a similar role.
- Strong understanding of cloud infrastructure (e.g., AWS, GCP).
- Proficiency in scripting languages (e.g., Python, Bash).
- Experience with monitoring and alerting systems.
- Familiarity with incident management and problem-solving methodologies.