onsite
Technical Operations Manager - Allica Bank
Systems Engineer
Seeking a dynamic IT Service Manager to lead the service desk and IT service management function, ensuring a best-in-class IT experience for users at a fast-growing Fintech company.
About the role
Key Responsibilities
- Oversee the day-to-day operations of the service desk, ensuring efficient and effective user support.
- Lead and develop the IT service management function, implementing best practices and processes.
- Manage and improve IT service delivery, focusing on user satisfaction and operational excellence.
- Collaborate with cross-functional teams to ensure seamless IT service integration.
- Monitor IT infrastructure performance and identify areas for improvement.
- Develop and maintain IT service management documentation and reporting.
Requirements
- Proven experience in IT Service Management and Service Desk leadership.
- Strong understanding of ITIL frameworks and best practices.
- Experience with cloud infrastructure and related technologies.
- Excellent problem-solving and communication skills.
- Ability to manage and mentor a technical support team.
Skills
it service managementit operationsitilcloud infrastructuretechnical support