onsite
Technical Operations & Support Specialist - Radius Limited
Software Engineer
Seeking a Technical Operations & Support Specialist to provide technical assistance, troubleshoot issues, and ensure smooth IT operations. This role focuses on delivering excellent customer service and maintaining system stability.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Respond to and resolve customer inquiries and technical problems in a timely manner.
- Monitor system performance and identify potential issues before they impact users.
- Assist with system administration tasks, including user account management and software deployment.
- Document technical procedures and solutions for internal knowledge base.
- Collaborate with other IT teams to resolve complex technical challenges.
Requirements
- Proven experience in technical support or a similar IT operations role.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication abilities.
- Familiarity with system administration concepts and tools.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving