onsite
Technical Onboarding Specialist - Practice Software - doctolib
Software Engineer
Seeking a Technical Onboarding Specialist to guide healthcare practices and hospitals in adopting new software. This role involves supporting complex IT cases and implementing practice software, AI-based phone assistants, and appointment management solutions.
About the role
Key Responsibilities
- Guide healthcare practices and hospitals through the implementation of our products.
- Ensure seamless operation of our software from day one for new clients.
- Support and resolve complex IT cases during the onboarding process.
- Implement practice software, AI-based phone assistants, and appointment management solutions.
- Collaborate with clients to ensure successful adoption and satisfaction.
Requirements
- Passion for technology, service, and customer satisfaction.
- Strong foundational knowledge and motivation to learn new topics.
- Ability to handle complex IT issues.
- Experience in customer onboarding or technical support is a plus.
- Excellent communication and problem-solving skills.
Skills
customer supportit supporttechnical supportcustomer onboarding