Technical Onboarding Specialist - Outside

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?

This is a very exciting and highly innovative time here at Outside.

OUR TRUE NORTH:Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and diverse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries.

Inntopia is seeking a Technical Onboarding Specialist to support the successful implementation, configuration, and ongoing technical support of Inntopia's Marketing Cloud platform. This role serves as a critical bridge between our partners, account management teams, product teams, and engineering resources to ensure successful onboarding, system integrations, and ongoing platform performance.

The ideal candidate combines strong technical aptitude with excellent communication skills and a passion for helping clients maximize the value of technology solutions. This position will be responsible for client onboarding, software configuration, technical troubleshooting, quality assurance testing, integration support, and ongoing platform maintenance.

Primary Responsibilities

Client Onboarding & Implementation

• Configure and deploy Marketing Cloud environments for new clients.
• Perform client setup activities including user configuration, permissions, account structure, and platform customization.
• Install, configure, and maintain Host Adapter integrations.
• Configure Queue Director and maintain historical configuration records.
• Assist with API integration setup, testing, documentation, and user onboarding.
• Configure and support Acoustic, Active Campaign, and other marketing automation platforms during implementation and cutover activities.
• Coordinate onboarding tasks with Account Managers, Product, Engineering, and Client Success teams.
• Document implementation requirements, configurations, and onboarding procedures.

Technical Support & Platform Administration

• Provide technical support for Host Adapter integrations and monitor critical daily processing activities.
• Support API Gateway operations, including troubleshooting existing integrations and assisting with new integration deployments.
• Perform quarterly National Change of Address (NCOA) maintenance and processing.
• Support Mountain Collective scan processing and related troubleshooting.
• Manage Insight platform security settings, user access, permissions, and account administration.
• Investigate and resolve platform, integration, and data-related issues.