onsite
Technical Onboarding Specialist - jameda
Software Engineer
Seeking a Technical Onboarding Specialist to guide new users through the setup and utilization of our AI-powered medical documentation tool. Focus on ensuring a smooth and effective integration for healthcare professionals.
About the role
Key Responsibilities
- Onboard new clients to our AI-powered medical documentation software.
- Provide technical guidance and support during the initial setup phase.
- Conduct product training sessions for medical professionals.
- Troubleshoot and resolve technical issues encountered during onboarding.
- Gather user feedback to improve the onboarding process.
- Ensure successful adoption and integration of the tool within practices.
Requirements
- Proven experience in technical support or customer onboarding roles.
- Familiarity with SaaS products and software implementation.
- Excellent communication and presentation skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience in the healthcare industry is a plus.