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Technical Onboarding Specialist - Digitalization in Healthcare - doctolib
Software Engineer
Seeking a Technical Onboarding Specialist passionate about technology and customer satisfaction to guide healthcare practices and hospitals through product implementation. You will handle complex IT cases and integrate software solutions, including AI-powered tools.
About the role
Key Responsibilities
- Guide healthcare practices and hospitals through the implementation of digital health products.
- Support complex IT cases during the onboarding process.
- Implement practice software, AI-based phone assistants, and appointment management solutions.
- Ensure seamless integration and smooth operation of products from day one.
- Act as a key point of contact for customer success during the initial product adoption phase.
- Contribute to improving the customer journey through effective technical onboarding.
Requirements
- Passion for technology, service, and customer satisfaction.
- Strong foundational knowledge and motivation to learn new technical topics.
- Ability to handle and resolve complex IT issues.
- Experience with software implementation or IT support is beneficial.
- Understanding of digitalization within the healthcare sector is a plus.
Skills
customer serviceit supportdigitalizationhealthcare technologyai